Targeting Collaboration Breakdowns
I came across an interesting summary of a study being performed by Dominic M. Thomas, a visiting assistant professor of decision and information analysis at Emory University, along with co-authors Robert P. Bostrom and Marianne Gouge. Their goal is to help managers and team leaders understand how to better use technology communication in a virtual team:
The study addresses the need for specific, efficient intervention techniques for resurrecting interaction when it fails by isolating how virtual team leaders in the Information Systems industry are getting their teams to effectively use ICTs through technology facilitation during team interaction. These ICTs include everything from fax, email and instant messaging, to knowledge portals and more sophisticated virtual meeting tools. “A lot of these big projects fail and I wanted to know why,” explains Thomas, who became interested in how technology can help with international development and with business efficiency while in his PhD program. “Some of the indicators are that the teams are unable to work together; they’re unable to solve small problems and those small problems lead to all kinds of consequences, sometimes even the collapse of a project. I wanted to find out in an active sense some of the things leaders can do in the middle of a project to make things go right.”
You can read more here. I’ve emailed him to find a blog or project website, and will post any links that he provides.