Category: End User

The Digital workplace Hero is the key to successful business transformation

Preparing for Organizational Transformation

The SharePoint story within the enterprise is a great example of how many organizations struggle with change. The challenge for most companies is finding a balance between flexibility (giving end users the features they want, through the devices they choose) and control (auditing, compliance, and governance). Having a strategy in...

Improving Team Collaboration

Jump-Starting Team Collaboration

There is no shortage in options for collaboration these days. There are so many competing and overlapping tools and services on the market these days, it truly is a buyer’s market. Of course, the hard part is that there is no single method for collaboration that fits every single organization...

Making SharePoint Sticky

One of the biggest shifts in direction for the user interface of SharePoint in recent years was the alignment of SharePoint lists and libraries with the modern UI of OneDrive. This was a huge shift in SharePoint’s approach, moving the platform toward a much more flexible, dynamic, and user-centric design...

The Ongoing Battle Against Employee Disengagement

Around the world, one obvious trend in the collaboration ecosystem is the increasing focus on employee adoption. It’s a no brainer — you can spend all the money in the world on technology, but if your employees don’t use it, you’ve failed. Organizations are questioning the value of their structured...

Never Underestimate the Power of Praising Your Employees

We live in a world that is increasingly being measured at every click, every decision, every outcome – even within the tools we use to connect and praise our peers and employees. Praise and recognition are an important part of any collaboration platform. Of course, different users, teams, and business...

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Is Your User Group Still Relevant?

It’s an important question – one that user groups around the world should constantly ask themselves. As a former board member of the Puget Sound SharePoint User Group (PSSPUG, now called O365 Seattle) and now part of the Utah SPUG, and also having running entrepreneur and collaboration user groups for...

Good UX Directly Impacts User Productivity

When I first read The Goal by Eli Goldratt, it had been following a discussion with some of our service technicians who had been talking about our company’s productivity reporting. Specifically, a huge part of our business was running the refurbishing business for Hewlett-Packard in Rocklin, California, and tracking our...

Supporting End User Experiences

As mentioned in yesterday’s post, when we focus all of our time and effort on deploying technology, we tend to forget some of the basics — like delivering something that end users really want and need. Building to support the user experience and to optimize our technology deployment are not...

Thoughts on Project Transparency

Why is change so difficult? From an administrative perspective, it could mean you’re having to give up some degree of control, which can be really difficult – especially in an organization with little technical expertise. In life, we generally run into the same obstacles that make change difficult: we bring...

How to Increase End User Engagement

My first real project where increasing end user engagement was a top priority (if not THE top priority) was back in the mid-1990’s while working for Pacific Telesis Shared Services, which, if the name wasn’t too obvious, was an IT shared services organization that split off of the Pacific Bell...