Category: Social Informatics

Identifying your influencers

Influencing the Intelligent System

The tagline for my company includes three words: Strategy, Influence, Amplification. Strategy, as a concept, is probably the  most understood of the three — which is not to say that companies are good at strategy, but that most organizations understand that in a hyper-competitive world, you often need to be...

Measuring Sentiment and Engagement

Since last fall, I’ve been partnering with the team over at tyGraph (www.tyGraph.com) around the metrics for my monthly CollabTalk tweetjams, helping them tweak their analytics to improve upon some of the over-priced and questionable-value Twitter tools out there. They improved their measurements, which are now all that I use...

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The Illusion of Control

In the latest edition of Harvard Business Review (Jan-Feb 2017) there is a short article that caught my attention: “Algorithms: People Like the Illusion of Control” that is based on research from Chicago Booth and UPenn Wharton (Dietvorst, Simmons, and Massey, Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If...

Microsoft Buys LinkedIn, Office Graph Benefits

It sounds like people were universally surprised by the news this morning that Microsoft will be acquiring LinkedIn for $26.2 billion (yes, billion with a B) in cash and debt, with both boards unanimously approving the move. The deal should close by end of year. You can read Microsoft’s official...

Supporting End User Experiences

As mentioned in yesterday’s post, when we focus all of our time and effort on deploying technology, we tend to forget some of the basics — like delivering something that end users really want and need. Building to support the user experience and to optimize our technology deployment are not...

What does successful collaboration look like?

If you've spent any amount of time in the SharePoint space, or even if you're responsible for a broader set of collaboration tools and solutions for your organization, you're likely also responsible for the metrics surrounding those solutions. How are you measuring them? Number of unique logins per month? Page...