How do I close my personal Teams account if I lost my password? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“I have 2 Teams accounts, one for business, one personal. I want to close the personal account but lost my password. In order to close the account I need to restore the account first, but Microsoft says they need to verify my identity first. I tried to follow the steps as good as possible but they keep saying they need more info to identify me. No matter what I try, I cannot get rid of this account and Microsoft cannot be reached, not by phone, not by email. What can I do now, I feel caged, this is absurd!”

Check out the discussion here:


Participating in this discussion were:

Some relevant notes/links shared by the team:

  • Without proof that you are you (lost password, or you no longer have access to an old email), unfortunately, you’re going to have to call Microsoft Support []

Christian Buckley

Christian is a Microsoft Regional Director and M365 Apps & Services MVP, and an award-winning product marketer and technology evangelist, based in Silicon Slopes (Lehi), Utah. He is the Director of North American Partner Management for leading ISV Rencore (, leads content strategy for TekkiGurus, and is an advisor for both revealit.TV and WellnessWits. He hosts the monthly #CollabTalk TweetJam, the weekly #CollabTalk Podcast, and the Microsoft 365 Ask-Me-Anything (#M365AMA) series.